Maxsurf Suite


Windows 7

Formation Design Systems fully supports Windows 7, including both 32-bit and 64-bit versions from Maxsurf version 14 onwards, and Multiframe version 11 onwards. From version 16 of Maxsurf and version 13 of Multiframe onwards, native 64 bit versions are also available.

Versions prior to those listed above are not designed to work with Windows 7, and are not guaranteed to work correctly if used. 

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Error 1721. When installing on Windows Server 2003

Currently there is a problem when installing on Windows Server 2003 machines.  You may get an "Error 131. There is a problem with this Windows Inst...." message towards the end of the installation process.  To get around this problem you must install the InstallShield update manager.  Then install Maxsurf again.

 

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I have a network installation. When I update my software from 12.09 to version 13, do I also need to update the server?

Yes. With the release of version 13, dongle
drivers and license manager software have been updated in order to support our
software on Windows Vista. This means that - even if you are not using Vista -
you have to run the installer on the server also. See Installation Guide for more information.

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System requirements for maxsurf software

Maxsurf is a highly efficient program and does not require state of the art computers to run smoothly. Basically any computer that can run Windows XP can run Maxsurf.

However, for some of the computationally intensive analyses calculations such as Seakeeping analyses, Hullspeed free wave surface calculations, plate development calculations in Workshop and some (batch) Hydromax analyses it is recommended to have at least 1Gb RAM and a 1.5 Ghz or faster computer.

Installing all of the Maxsurf applications and documents requires a maximum of 200 Mb of disk space.

Note that - as with any design program - the use of a large monitor is recommended and this may require a mid-range video card that supports Open GL 1.2 ( recommended - not required). This information can be found by from Sys Info from the Help | About Maxsurf in any of the Maxsurf application.

If you want to really have fun, we recommend Windows 7 64 bit, multiple large monitors and 8Gb of RAM. Many of our users have this kind of configuration and the software performs very well on this hardware.

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Windows Vista

Formation Design Systems fully supports Windows Vista, including both 32-bit and 64-bit versions from Maxsurf version 13 onwards, and Multiframe version 10 onwards.

Versions prior to those listed above are not designed to work with Vista, and are not guaranteed to work correctly if used.

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Is Automation available for all versions of Maxsurf and Hydromax?

Automation (COM) is only available in the Pro versions of Maxsurf and Hydromax. After installing Maxsurf Pro or Hydromax Pro the respective automation library should show up in your list of available automation libraries. See the Maxsurf Automation manual for more information.

Automation is also available in Hullspeed and Seakeeper as well as the demonstration versions of the applications mentioned above.

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Rendered views not printing

In rare circumstances the rendered perspective view fails to print.  Normally this issue relates to the printer driver not handling the large amount of data transferred when printing.  Try changing the size of the paper to a smaller size in your printer settings.  Alternatively you can export the view to a bitmap image using the File|Export|Export Bitmap Image... 

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Zoom, Pan, Shrink commands stop working

On very rare occasions the Zoom, Shrink and Pan commands stop working for the view windows (Perspective, Plan, etc).  Restoring the default settings by holding down the shift key when starting the application will rectify this.

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The dynamic link library gdiplus.dll could not be found in the specified path C:\Program...

This missing dll error may occur for users who are using Windows 2000.  This dll is required for docking and customisable toolbars.  Most systems will already have the dll, however if this is not the case you can download it by clicking here.

Copy gdiplus.dll to C:\Program Files\Maxsurf and restart the application.

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Do you support 64-bit Windows?

Yes, as of Maxsurf version 13, and Multiframe version 10, our software will now install and run correctly on 64-bit versions of Windows, including Windows XP 64-bit and Windows Vista 64-bit.

Versions of our software prior to those listed above do not support 64-bit Windows.

For Maxsurf version 16 and later and Multiframe version 13 and later, 64 bit native versions of the software are available. They will run faster and allow you to access more memory (32 bit apps are limited to 2Gb of RAM)

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During installation I get a message that the dongle drivers are in use or protected?

Background 

This can happen when you do a network installation on a machine that:

  • has previously had Maxsurf installed
  • acts as the license server (has the license manager application running)
  • also acts as a client machine (you want to use this PC to run Maxsurf)

What is happening is that the license manager is using the dongle driver and therefor the installer cannot overwrite it.

Solution

Follow the following steps: 

  1. Stop the license manager (see below)
  2. Install the software
  3. Re-start the license manager

Extra info

1) When your license manager has been installed as a service, you can stop it from the Windows Administrative Tools | Services (from your start menu). In the list of services you will find the Hasp Loader. Change the status to stop (right click menu).

2) If your license manager has been installed as an application, you will see an icon in your system tray like this:


Right click on that icon and select stop.

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Maxsurf on MacOS or OSX

FormSys no longer develops or supports software running under the Macintosh OS or OS X however Maxsurf runs well under BootCamp or under Parallels.

BootCamp is a tool provided by Apple which allows you to start up Windows on your Mac and to install and run Windows applications. While it doesn't provide the live switching between the two that Parallels does, (it requires a reboot to switch) it does give you very fast Windows performance on the same machine you use from day to day. More details on BootCamp can be found on Apple's web site.

Parallels is a great utility that offers live switching between OSX and Windows apps without re-starting. Info on Parallels and how to purchase it can be found at www.parallels.com

If you would like to cross-grade your old Mac versions of Maxsurf to Windows, please contact us for a quotation.

If you would like to see what new developments have been happening with the latest Windows versions of Maxsurf, take a look at our latest newsletters.

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I have not updated Maxsurf for a while, do I need to install all the patches or just the last one?

Our patches include the fixes and enhancements from the previous patch as well, so you can simply install the latest patch to update your software.

Please note though that you do need to have the same major version installed for the patches to work.

ie. if you have version 13 installed you can install any patches for version 13 that might be available, (i.e. 13.01, 13.02, etc), but you will not be able to install a patch for version 14.

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