NetSentinel Dongles

Drivers Located at:

On CD: \Dongles\Sentinel\Drivers\SSD5411-32bit.exe

WWW: N/A

Diagnostic Utilities Available:

NetMedic

On CD: \Dongles\NetSentinel\netmedic\netmedic.exe

WWW: N/A

Current Known Issues:

Current issues with the NetSentinel dongles include:

Problem: NetSentinel dongle doesn't work on my WAN/VPN/Network with multiple subnets.
Workaround: The NetSentinel device will not function correctly over multiple subnets.  This is a known limitation with the NetSentinel dongles - please contact support with information about your network configuration and we will organise replacement with a more suitable dongle.

Problem: I think my firewall may be preventing the software from obtaining a license from the license manager.  What port number does the NetSentinel License Manager use?
Workaround: The NetSentinel License manager uses UDP ports 2050 and 2051 for it's communication - so please ensure that these ports are open or that the program itself is allowed through the firewall.  Instructions are given below on how to configure the Windows Firewall to allow the License Manager to send/receive network traffic.

To enable continued management of the licenses with the firewall on, you need to add the application to the exceptions in the following way:

1. Launch the Security Centre - via the Control Panel or Accessories->System Tools->Security Center.
2. Click on 'Windows Firewall' to initiate the dialog.
3. Select the 'Exceptions' tab
4. Click on 'Add Program...' button and 'Browse' to your license manager location, for example
NetSentinel service - C:\WINDOWS\System32\nssrvice.exe
NetSentinel LM - C:\WINDOWS\System32\nsrvgx.exe
5. Select the relevant application for your license manager, click OK and it should appear in the list with the checkbox ticked.
6. Click OK to close the dialog
7. Exit the Security Centre

NOTE: Users should not require to restart their License Manager or server to implement this change.